Shipping policy
At Develife, we are committed to delivering premium New Zealand seafood to customers worldwide with fast, secure, and transparent shipping services. Below is our detailed shipping and delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within1–3 business days after payment confirmation. We arrange packaging and shipment in the shortest possible time to ensure you receive your fresh seafood products promptly and minimize waiting time.
2. International Shipping & Delivery Time
We provide reliable international shipping services to most regions worldwide. Our standard international delivery generally takes 7–14 business days, with the exact delivery time varying according to destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can select our expedited rush shipping option during checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery destination. All shipping fees will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the sole responsibility of the order recipient.
We highly recommend you check the local import regulations, tax standards and seafood entry rules of your country or region before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, shockproof and fresh-keeping packaging materials for all products. Our professional packaging can effectively protect goods from extrusion, damage and temperature changes during long-distance transportation, ensuring the freshness and integrity of your seafood products.
For high-value orders, we provide an optional shipping insurance service at checkout, which fully protects your shopping rights and brings you a worry-free shipping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon receiving your order. If you find packaging damage, leakage, severe deformation or product abnormalities, please take clear photos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant evidence to our team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including returns, exchanges or compensation services.
7. Customer Service Assistance
Our professional customer support team is always ready to help you with any questions regarding order shipping, logistics tracking, customs clearance and after-sales issues. Feel free to contact us via email or phone anytime, and we will respond and resolve your problems as soon as possible.
Thank you for shopping with Develife! We keep optimizing our global logistics system and service process to deliver fresher, safer and more reliable New Zealand seafood to every customer around the world.